Frequently Asked Questions
Why did The Gund Company decide to move?
With the rising costs of rent in California, The Gund Company decided to purchase a building and consolidate our two locations into one. This move will ensure our long-term viability in the Los Angeles area.
Can I visit or audit the new location?
Yes. The Gund Company would be open to a visit or audit after we have completed the move. We will just need a little notification, so we have the proper resources available.
Can TGC perform re-qualifications (PPAPs) for my parts?
Yes. If you want to send me your ideas for re-qualification, we can start the dialogue. If needed, we can bring in our quality team to help us go through the details.
What does this mean for me, the customer? Benefits for me, the customer?
Really, it does not mean much change for you. You will continue to talk to the same customer service team. We will continue to take care of you like we always have. We will have additional capacity and resources available with the two locations consolidated into one.
Will I continue to send my orders to the same person or email address?
Yes, you can continue to send orders to your same contact.
What will happen to my existing orders?
All orders will continue to be processed as usual.
Will I still be dealing with my current salesperson & customer service representative?
Yes. You can continue working with the same team you have used in the past.
Will there be any interruption in service?
No. We will have dual operations going for a short period to ensure no disruption in your service.
Will any products be discontinued?
No. All products will continue to be offered as before.
