Culture Corner | Q2 2024
Los Angeles (LOS) Saved the Day!
On Friday, May 24th, we received a notification from a customer about a production line being down due to an inventory discrepancy on their side. Our LOS management team quickly devised a recovery plan to determine how soon we could ship them the necessary parts. Given the upcoming Memorial Day holiday, some of our production team members were already scheduled to be off for the day. Despite working with a shortened crew, the LOS production team could pull together and complete the necessary tasks. The parts were completed today. Due to the holiday week and the inability of FedEx to deliver the parts to them on time, Victor, our plant manager, jumped in and offered to personally deliver the parts to their doorstep, 200 miles away, the following morning.
This is a true example of Taking Care of the Customer. Thank you, Victor, and the rest of the LOS Team!!

Albany Team Members Honored for Taking Care of Each Other
In a remarkable display of quick thinking and teamwork, employees at our Albany facility came together in the early morning of May 21st to assist a colleague in distress. At approximately 9 a.m., Jeremy Berger noticed that his co-worker, Jack, appeared in poor health while conducting a quality control inspection in the shipping area.
Jack’s condition, characterized by facial drooping and difficulty standing, prompted Jeremy to immediately offer support and escort Jack to the safety office. Greg Radnai, another employee, was quickly called to assess the situation and, without hesitation, transported Rob to the emergency room.
Jeremy and Greg’s prompt actions were pivotal in ensuring Jack received the urgent medical care he needed. Their decisive response was not only commendable but also potentially life-saving, as it may have prevented a more severe outcome. This incident serves as a powerful reminder of the importance of quick thinking and teamwork in emergency situations.
In the aftermath, the community spirit within the company was evident. A team member contacted Rob’s wife while another employee spoke with the ER nurse to ensure Jack was not alone. Discovering that Jack’s wife lacked transportation, arrangements were made for her to receive a vehicle from the plant to join her husband at the hospital. Greg further demonstrated his commitment by retrieving Jack’s wife and facilitating her travel to the ER. These actions reflect the company’s commitment to its employees and their families in times of crisis.
This incident highlights the importance of workplace camaraderie and the impact it can have during emergencies. The company’s staff showed commendable solidarity, proving that in times of need, colleagues can truly become lifelines.
